Shipping Policy

Thank you for shopping with Lumora™! We do our best to process and ship your order as quickly as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after receiving payment. Once your order has been processed, you will receive a confirmation email with your tracking details.

Shipping Time & Delivery

Estimated delivery times:

🇪🇺 Europe: 5–9 business days
🌎 International: 7–14 business days

Please note: Shipping times may vary slightly due to factors beyond our control (e.g., customs, carrier delays, peak seasons)

Shipping Costs

Shipping is free

Order Tracking

Once your order is shipped, you’ll receive a tracking link via email. You can track your package anytime using the link provided.

Customs & Import Duties

International orders may be subject to customs fees or import duties. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Delayed or Lost Packages

If your order is delayed or you believe it is lost, please contact us at support@official-lumora.com. We’ll work with the carrier to resolve the issue as quickly as possible.